We’re Different. We’re CRU.

Our success comes from meeting or exceeding our clients’ expectations with effective, custom-designed claims services and providing their policyholders with a positive claims handling experience that reflects our clients’ values.

Catastrophe Response Unit Inc. (CRU) is an independent adjusting firm specializing in customized claims handling solutions in Canada and the US with its sister company Catastrophe Response Unit USA Inc. (CRU-USA).

Led by a highly respected and experienced team of insurance executives, CRU has two offices in Canada (Toronto, ON and Calgary, AB) and three in the United States (Gulf Breeze, FL, Dallas, TX, and Ardmore, OK).

We invest strategically in people, training, process improvements and technology. We strive to be the best by listening to our clients and policyholders.

We pride ourselves on forming collaborative consultative relationships with our clients to offer services that align with their value proposition and expected outcomes. We deliver services across a wide array of loss adjusting, claims administration, and consulting services. Our diverse offerings allow our clients to take advantage of our best in class service while delivering the most cost-effective financial results for their business.

Services include but are not limited to: Commercial Property Claims, Residential Property Claims, Catastrophe Deployments, Environmental and Liability Claims or Loss Adjudication, as well as Claim Auditing, Catastrophe and Earthquake Response Planning, and Adjuster Training.

To find out more about CRU services contact: info@cruadjusters.net.

Mission Statement

Our mission is to exceed our clients expectations with effective, custom-designed claims services and their customers with a claims handling experience that reflects our client’s values, utilising state-of-the art training and technology with the best people.

Vision Statement

We commit to the relentless pursuit of innovation and customer satisfaction as  North American leaders in insurance claim service and management.


The Catastrophe Response Unit (CRU GROUP) is very pleased to announce that James Collins has been appointed to assume the role of Director of US Flood Response. James has been in the P&C industry for more than 14 years and has logged independent deployments for more than 16 different carriers in both the US and Canada. Since 2005, he has focused on working with WYOs and has led teams doing both Large Loss Residential and Commercial flood losses. James was a key leader in both the 2013 Alberta Flood and the 2016 Fort McMurray fire, two events that required evacuations of 110,000 people and 81,000 people respectively.

With more than a large group of NFIP certified adjusters on our roster, and the current state of flood disasters in the US, CRU is mobilizing our flood teams to provide needed relief to companies who can no longer find experienced qualified flood loss adjusters.

Tower Hill Certification

If you are interested in carrier specific requirements, please email info@cruadjusters.net

To join CRU active adjusters roster for all carriers please email resumes@cruadjusters.net

Please ensure you have an active adjusters licence, home state or non-resident, and a recent background check.



Click HERE to download

FREE CRU Adjuster Career Expos

Our ‘daily’ claims business is expanding! If you’ve ever wanted to find out about working for CRU, don’t miss our Job Expos coming to various US cities.

Explore • Connect • Achieve

Did you hear about our new Dallas office?

Click HERE to read more.


Quarterly bulletins from our own Chief Meteorologist Steve LaNore

We have engaged both a Canadian and US chief meteorologist to provide CRU adjusters and carrier partners with current trends and the analysis of weather patterns that affect our business.

Our CRU Crew News Weather quarterly newsletter is available via email as well as downloadable from this page.

Click HERE to read more.


Are you passionate about your claims career?

Interested in working for us?  Are you exceptionally detail oriented?

We employ adjusters, inspectors, analysts, appraisers and catastrophe support personnel; professionals in accounting, information services, corporate management; and customer service specialists.

Join our growing team! Click HERE