We’re Different. We’re CRU GROUP.
We pride ourselves on being nimble and easy to do business with.
Our success comes from exceeding our clients’ expectations.
CRU Group is a family owned independent adjusting firm specializing in a wide range of customized claims handling solutions in Canada and the US.
We pride ourselves on forming collaborative consultative relationships with our clients so as to deliver services that align with their value proposition and enhance their policy holder’s experience.
Our diverse service delivery offerings allow our clients to take advantage of our best in class service while delivering the most cost-effective results for their business.
We have developed and utilize various processes that are specifically designed to consistently deliver on our value proposition.
- Be nimble and easy for our clients to do business with.
- Align our services and delivery to our client’s value proposition and enhance their policy holder’s experience.
- Exceed our client’s expectations.
We begin by assigning a designated account manager to each of our clients at the inception of our relationship with them. Our objective at this juncture is to establish a mutually beneficial long term partnership with our clients by understanding their value proposition, what is important to them, and their expectations.
We then develop customized programs with our clients which establish verifiable and measureable outcomes based on what the client expects. Our processes are then aligned with these client expectations and are designed to deliver consistently stellar performance.
We then track, monitor, analyze and report our performance to our clients. In this way we demonstrate our delivery on our promise to exceed their expectations.