CRU GROUP – Central Services Claims Admin

ROLE: Front-end customer support role facilitating communication and claims transactions between the company, adjusters, and clients.

REPORTING LINE: Reports to Manager of Central Services.

OFFICE/REMOTE: This is an in-office position.

IN SCOPE:

• Monitors the email boxes and systems for new claim assignments.
• Sets up new claims in Claims Management System
• Resource and dispatch adjusters to work assignments
• Works with Supervising Adjusters to determine applicable Field Adjuster.
• Works with Recruiting Specialist to review, update and edit the Roster.
• Makes first contact via phone and completes any required surveys
• Assists with general adjuster outreach related to new programs, services, training, etc.
• Special projects as required and at the direction of the Manager of Central Services
• Completes inbound/outbound call duties.
• Engages in general office admin as needed (e.g., mail, receptionist, office supplies, meeting support, etc.)

SKILLS/REQUIREMENTS:

• 2-year administrative support experience.
• Knowledge of Data Entry and Microsoft Office (Word, Excel, PDF, Outlook).
• Able to work in a fast-paced environment.
• Ability to quickly learn new tasks.
• Ability to cope with surge in business.
• Ability to complete multiple tasks timely.