DESK ADJUSTER PROPERTY COURSE FOR CANADIAN DEPLOYMENTSAnswer the following Property Pre-Test Questions to qualify for the Desk Adjuster Auto Course for Canadian Deployments GENERAL INFORMATION State: —Please choose an option—AKALASAZARCACOCTDEDCFLGAHIIDILINIAKSKYLAMEMDMAMIMNMSMOMTNENVNHNJNMNYNCNDMPOHOKORPAPRRISCSDTNTXUTVTVAVIWAWVWIWY PROPERTY PRE-TEST QUESTIONS How many years experience do you have as a Property Desk Adjuster: —Please choose an option—Less than 1 year1 year2 years3 years4 years5 years6 years7 years8 years9 years10+ years Explain what each XA and X1 are used for. XA Details X1 Details What is some important information you need to relay during your first conversation with a policy holder? Policy Holder First Conversation List the steps, in order, for a claim from FNOL to completion Claim Steps from FNOL to Completion Explain ALE Coverage ALE Coverage Explanation Explain the steps taken to process recoverable depreciation. Recoverable Depreciation Steps What is the difference between XA and Guidewire? Difference between XA and Guidewire Give details of a difficult claim and what you did to turn it around? Explain. Difficult Claim Details Scenario: The insured’s house has hail damage which creates an opening in the roof. He hires a contractor to tarp it to mitigate further damage and submits an invoice for $700. What would you recommend to the principles? Explain. Scenario Recommendation Name a few common exclusions for Property Damage that you could or might encounter. Property Damage Exclusions What is utmost good faith? Utmost Good Faith In your own words, define Estoppel. Estoppel Definition In your own words, explain 'Direct Damage'. Direct Damage Explanation Explain the difference between ACV and RC as it relates to property claims. ACV and RC Difference Explain the concept of depreciation. Depreciation Explanation Explain what deductible is. Deductible Explanation Explain what Proof of Loss is. Proof of Loss Explanation Explain what Schedule of Loss is. Schedule of Loss Explanation What are some key items you look for when reviewing a residential property damage estimate? Residential Property Damage Estimate Key Items